Regency Casino Mont Parnes | Hospitality & Entertainment | Greece

Going all in for unforgetable guest experiences and robust security

10 June 2024

Regency Casino Entertainment, the largest entertainment company in Greece, has extended its partnership with Extreme Networks by deploying a new secure, high-performance network at Regency Casino Mont Parnes. Leveraging Extreme Fabric and ExtremeCloud IQ, the casino will improve network performance, streamline operations, and provide first-class guest experiences.

One of the challenges experienced by Regency Casino Mont Parnes was a bandwidth-hungry entertainment space which, at a certain point, required deploying a new, high-performance network. To raise the proverbial stakes, the new solution wasn’t only meant to upgrade and support new digital amenities and enhance guest experiences, but also to enhance both physical and virtual security – an essential part of any casino’s operations.

We suggested and carried out the deployment of the Extreme solutions with full confidence as being a perfect technology fit to satisfy the objectives to modernize the complete infrastructure with improved security features, additionally introducing advanced management tools to enable significant savings for the customer.

Kanaropoulos Gakis, Owner, Technicom S.A.

Photo: Regency Casino Entertainment

Consolidation of value

In order to address the challenges identified by the customer, Technicom designed a new solution based on three key elements:

ExtremeSwitching
Extreme Fabric
ExtremeCloud IQ management platform

With these solutions in place, the Regency Casino Mont Parnes can now offer next-gen services that will increase guest loyalty, while opening the doors for significant, new business opportunities. While Extreme Fabric enables network standardization through its simplifying, agile, and secure capabilities, ExtremeCloud IQ consolidates network management – ensuring stable and robust connectivity for guests, staff, and critical technologies, like security cameras on the game floor.

Extreme technology brought flexibility, simplicity, and improved security by design to our networks. Further, Extreme’s automation saves time for our CCTV team while providing more visibility, resulting in reduced incident response times and improved customer review scores. We also improved security in the gaming areas and network performance, which had a significant impact on our ability to provide our guests with the services and amenities they required.

Pavlos Cheiletzaris, Surveillance Manager, Regency Casino Mont Parnes

Cashing out with new ways and better outcomes

One of the key benefits of the implementation is the fact that Regency Casino Mont Parnes has effectively managed to future-proof their guests’ experiences for years to come. With increased network stability, reliability and security, the house can now offer next-generation services and amenities that drive guest loyalty and enable new, significant business opportunities.

Speaking of security – the implementation of Extreme Fabric allowed for a secure consolidation of network and surveillance. The solution provides a simple, agile, and secure network that streamlines management and boosts efficiency. Consolidated deployment and management of network and surveillance system allowed to enhance both physical and virtual security at the same time.

The gaming floor security relies on strong connectivity. Exceptional performance, full visibility, and insights that enable operations and management teams to continuously improve and build upon guest experiences are requirements a casino’s network must support, while network automation reduces manual tasks. Extreme’s solutions enable casinos to provide the personalized experiences that bring guests back.

Eli Kendel, Territory Manager – Israel, Romania, Greece, Cyprus & Malta, Extreme Networks