Troubleshooting? We don't need no miracles!

Solving problems is hardly ever easy. As we all know, it depends pretty heavily on the perspective we assume. When things go south, IT staff will ask users to explain their experience so that a technician can resolve the issue. But the problem is, the user’s experience may not be as straightforward as we would want it to be, due to any number of factors, such as the type and health of their device, quality of the network connection or the performance of applications they’re accessing.

So we’ve got administrators who are under extraordinary pressure to troubleshoot and proactively solve problems within minutes rather than hours or even weeks. On the other hand we have these very challenging environments like transport and logistics, retail or healthcare, where performance is, quite literally, a matter of life or death. Users don’t care whether the issue is the device, the network, or the application. They simply need it to work.

The only way to truly understand the someone else’s experience is to share it. But the technicians can’t just count on the act of God or astrally project themselves on command now, can they? Well, Extreme Intuitive Insights could be considered the next best thing.

Extreme Intuitive Insights connects device, network, and application performance data into a single simplified device management and troubleshooting application. This holistic view of the user experience proactively eliminates finger-pointing and guesswork from the issue resolution process so that users can get their work done more effectively than ever before. In short, our new solution enables you to deliver real-time operational insights and business continuity with less complexity.

To that end, Extreme Intuitive Insights leverages cloud-native technologies which allow IT staff to work from anywhere, any time, and proactively resolve issues across their mobile and network infrastructure, whether they’re in a single location or distributed across the entire globe. It’s a real game-changer for businesses that demand infinitely distributed, consumer-centric solutions delivered at scale to provide the best outcomes possible.

To scale to that size previously would have taken a small army of technicians worldwide and would have been nearly impossible with limited budgets and strained resources. Because Extreme Intuitive Insights is designed to transparently enable visibility both from the user device and the network, the consumer of that device and network experience can accomplish their tasks without the overhead of becoming a remote IT technician, further enhancing business continuity.

Being Extreme means to be always focused on delivering the best solutions with the best partners in the industry. That’s why in developing Extreme Intuitive Insights, we approached Zebra Technologies, a best-in-class solutions provider with whom Extreme has a shared history.

The insights provided by Extreme’s cloud networking solutions combined with data from Zebra’s Wireless Insights platform deliver proactive device lifecycle management, network performance monitoring, end-user application performance metrics, and simplified identification of issues for unprecedented visibility from the device, through the network, and to the application.

Here at Extreme we believe that for organizations to succeed, they need to become Infinite Enterprises. An Infinite Enterprise is infinitely distributed to meet users wherever they are, delivers a consumer-centric experience where technology revolves around the user’s needs and enables that experience at scale.

Because at the end of the day, we all speak the same language: the language of customer experience.